The customer service at Best Buy is deplorable. I called your store on January 8, 2017 at noon and no one answered the phone in the Customer Service Department, I waited for 5 mins, then I hung up. I tried again a few minutes later and a young lady answered the phone and then hung up in my face. What type of individuals does your store hire? Some people that work at that location are very, very rude. I don’t appreciate that. This is not a place I would recommend anyone shop at, nor, will I return to your store. Your employees seem to forget that without the customers purchasing the items your store carries, they wouldn’t have a job to go too, let alone be able to take care their basic needs. Whatever happened to the “customer comes first” motto?
It is appalling to witness an employee/s of such a respected chain/company to behave in such a manner. I was both shocked and disappointed to have been treated in this way and believe you should be aware of your employee/s actions. Thank you for taking the time out of your busy schedule to read my complaint. Please contact me at the above address. I look forward to your reply and a resolution to this problem. Thank you
***I do not know the employee's name that hung up on me. *** I wrote in the letter "I called your store on Sunday January 8, 2017 at noon"
*** I didn’t get a name because I wasn’t able to get a hold of anyone, hence I was hung up on. ***