Bb&B followed a dinosaur of a business model in my opinion.
Relying on too many physical retail products to spur sales.
While certainly giving a impression of having everything, excess back room inventory becomes a horrible quagmire requiring more retail workers to organize and manage daily/ weekly/ monthly. This happening while nearly every physical store is vastly reducing in store inventory and reducing labor!
The real key to having a successful retail operation is being able to change priorities with the current times. The retail focus for years has swung to e-commerce, that is online sales.
BB & B’s crowded sales floor frequently frustrated the stop and shop retail customers as the items “on display” often were not conveniently available on the sales floor and often required a store associate to go on a half hour treasure hunt for that exact item in the back room! Argh!
Then too, damaged items were often repackaged into original packaging allowing for the next customer to get home with a damaged comforter etc. This really upset the customer whose time is MONEY!
Compounded by BB & B’s constant “coupons off” reducing monthly/ yearly profit margins.
Companies sadly never listen to their frontline employees disregarding instead what they say about customer concerns and complaints. They would rather “call in” Earnest & Young and pay the multiple millions after “the fat lady” finished singing! Lol!
Yes, the “Woke Agenda” is really the last of our concerns when buying retail replacement products!
